Best Lawsuit of All Time
I’m not one to use hyperbole often, but seriously, I live in LA and I’m here to tell you that Time Warner Cable mother-fucking buuuuuh-lows. So the fact that the City Attorney’s Office has filed a lawsuit against the monolithic company for allegedly breaching its franchise agreement with the city? Best mother fucking lawsuit since Brown v. Board of Education. (What? Cable and equal opportunity aren’t the same thing? Show’s what you know!).
The suit says the company failed to live up to its part of the franchise cable agreement requiring that a company answer subscribers’ calls within 30 seconds and begin repairs of service interruptions within 24 hours of notification in 90% of its calls for service. The suit claims that no more than 60% of customer service calls were answered in time.
Service also was sub-par, the suit says, quoting a brochure saying that if a customer needed a service appointment, technicians would “fix the problem fast.” Instead, technicians failed to show up on time to appointments to fix outages, the suit says.
Shit, I’ve probably called Time Warner a good 5 times since moving back to LA seven months ago, and I’ve never had a call answered in less than about 10 minutes, and I had technicians fail to show up twice. Fuck you TWC! Long and hard, with no interruption of service.